SOL Education & Migration complies with the Standard Terms and Conditions of the Fair Trade Commission and applicable laws.We value the personal information of users of the SOLNZ.NET website and comply with relevant privacy and data protection laws.[1. General Provisions]1. PurposeThese Terms and Conditions (“Terms”) govern the conditions and procedures for the use of internet services provided through SOLNZ.NET.“SOLNZ.NET” refers to the official website operated by SOL Edu & Migration Limited, a New Zealand-registered company providing services related to study abroad, immigration, and working holiday programs in New Zealand. “User” refers to any individual who accesses SOLNZ.NET and registers as an online member to use its services.2. Effectiveness and AmendmentsThese Terms become effective when posted on the SOLNZ.NET website or otherwise notified to members.The Company may amend these Terms at its discretion. Amended Terms shall become effective upon posting or notification in the same manner.If a member does not agree to the revised Terms, they may discontinue use of the service and request membership cancellation. Continued use of the service after the effective date of the revised Terms constitutes acceptance of the changes.3. Governing RulesMatters not specified in these Terms shall be governed by applicable telecommunications laws, e-commerce regulations, customary commercial practices, and other relevant laws.[2. Use of Services]4. Formation of Service AgreementThe service agreement is formed when SOLNZ.NET accepts a user’s application for membership.In principle, service agreements are concluded on a per-ID basis.5. Membership Application and TerminationApplications must be submitted via the online registration form for identity verification and necessary information collection. All information must be truthful and accurate. Member IDPasswordNameEmailEmail AddressTelephone NumberOther information as deemed necessary by SOLNZ.NETSOLNZ.NET may request additional information if required.Membership may be terminated immediately by either the member or the Company. Members may cancel their membership online by submitting their name and ID.The Company may immediately terminate membership if the member: Posts malicious or defamatory contentInfringes on the rights or reputation of other membersInterferes with the Company’s operationsAttempts to harm the Company’s legitimate business interests6. Modification of Member Information and Qualification RestrictionsMembers may review and modify their personal information at any time within the website.The Company may limit or suspend approval of membership applications if: System capacity is insufficientTechnical issues occurOther reasonable grounds existThe Company may restrict or revoke membership if: False information was providedAnother person’s identity was usedThese Terms were violatedThe operation of SOLNZ.NET was obstructedThe application was made for purposes contrary to public order or moralsEligibility requirements were not metThe applicant is registered as a credit defaulter under applicable credit lawsThe Company will notify the applicant if approval is withheld, except where notification is not possible without fault of the Company.For minors, approval may be withheld in accordance with service-specific policies.The Company may change a member’s ID if: It contains personal information (e.g., phone number, national ID number)It is offensive or violates social normsOther reasonable grounds exist[3. Personal Information Collection and Protection]7. Privacy PolicySOLNZ.NET respects and protects members’ personal information.Information collected may include: NameEmail addressDate of birthGenderPostal codeOccupationAreas of interestMember information may be shared among SOL Education & Migration branches.The Company shall not disclose or distribute personal information to third parties without consent, nor use it for commercial purposes, except in the following cases: When required by law or government authorityFor criminal investigations or official requestsWhen necessary for delivery servicesFor limited banking or payment processing purposesFor statistical, research, or promotional purposes where individuals cannot be identifiedIf the Company enters into a business partnership or affiliation with another entity, members may become members of the affiliated entity. Members will be notified in advance by email and may opt out of information sharing.The ultimate purpose of collecting personal information by SOLNZ.NET is to provide customized services to its members. The scope includes content services, communication services, online shopping services, and other services.Personal information is retained while membership is active. Upon termination or revocation of membership, personal information will be deleted in accordance with Company policy.The Company may compile statistical data and may use cookies to improve services. Members may refuse cookies through browser settings.[4. Obligations of the Parties]8. Obligations of the CompanyThe Company shall make services available from the approved service commencement date.The Company shall strive to provide continuous and stable services and promptly repair any system failures unless due to force majeure.The Company shall handle legitimate complaints appropriately and inform members of processing timelines if delays occur.The Company shall protect member privacy in accordance with these Terms.The Company shall endeavor to provide convenience in contract-related procedures.9. Obligations of MembersMembers must comply with all applicable laws, these Terms, service guidelines, and notices issued by the Company, and must not engage in any activity that interferes with the Company’s operations.Members are fully responsible for managing their account ID and password. The Company is not liable for any consequences resulting from negligent management or unauthorized use of a member’s ID or password.Members must comply with all usage restrictions posted in service announcements or otherwise communicated separately by the Company.Members may not use the Service for commercial purposes without the prior written consent of the Company. The Company shall not be liable for any outcomes arising from such commercial activities, and members shall indemnify and hold the Company harmless for any damages resulting from unauthorized commercial use.Membership rights, service access privileges, and other contractual rights may not be transferred, assigned, gifted, or pledged as security to any third party.Members must immediately notify the Company if their account ID is used fraudulently or without authorization.Members agree to receive service-related communications, including emails, sent by the Company as part of the Service.Members shall not engage in any of the following prohibited acts: Unauthorized use of another member’s ID or account.Reproducing, copying, publishing, broadcasting, distributing, or otherwise using information obtained through the Service for purposes other than personal use without prior written consent from the Company, or providing such information to third parties.Infringing upon the intellectual property rights of the Company or any third party, including copyrights or other proprietary rights.Distributing or transmitting information, text, images, or other content that violates public order, decency, or generally accepted moral standards.Engaging in conduct that is objectively deemed to be related to or facilitating criminal activity.Any act that violates applicable laws or regulations.[5. Termination and Service Restrictions]10. Termination by MemberMembers wishing to terminate the agreement must notify the Company at least one (1) day prior to the intended termination date (or two (2) days prior if the termination date falls on a public holiday).11. Termination by CompanyThe Company may terminate or suspend service without prior notice if a member:Misuses another’s ID or passwordIntentionally disrupts service operationsRegisters under a false nameCreates duplicate accountsDistributes harmful or immoral contentDamages national or public interestDefames othersSends excessive or advertising informationDistributes computer virusesInfringes intellectual property rightsViolates election laws or regulatory directivesPublishes obscene content or linksViolates these Terms[6. E-Commerce]12. Purchase ApplicationE-commerce services are generally available to members only.Members may apply for purchases by completing the required information on the website.Applications containing false or incomplete information may be rejected.Applicants under 13 years of age require parental consent.13. Service FeesFee structure: Membership registration: FreeAccess to study abroad information: FreeOnline study processing services: PaidPayment methods: Approved credit cardsBank deposits into Company-designated accountsOther payment methods introduced for user convenience14. DisclaimerThe Company is not liable for failure to provide services due to force majeure events.The Company is not responsible for service disruptions caused by users.The Company is not liable for losses resulting from user expectations of profit or reliance on service data.The Company does not guarantee the accuracy or reliability of information posted by users.[7. Intellectual Property]15. Intellectual Property RightsAll content on SOLNZ.NET, including articles, photographs, graphics, and videos, is the intellectual property of SOL Edu & Migration.No content may be used without prior written permission.[8. Damages and Miscellaneous]16. Compensation for DamagesThe Company is not liable for any damages arising from the use of free services.17.Additional DisclaimerThe Company is exempt from liability in cases of force majeure.The Company is not liable for user-caused service disruptions or lost profits.The Company is not responsible for the reliability or accuracy of user-posted content.18. JurisdictionAny legal dispute arising from the use of services shall be subject to the exclusive jurisdiction of the court having authority over the Company’s registered office in New Zealand.Supplementary ProvisionEffective Date: 1 September 2009
SOL Education & Migration (hereinafter referred to as the “Company”) values the personal information of customers who use the services provided on this website and complies with applicable privacy and data protection laws, including the Act on Promotion of Information and Communications Network Utilization and Information Protection.Through this Privacy Policy, the Company informs you of the purpose and method by which your personal information is used, and the measures taken to protect your personal information.If this Privacy Policy is revised, the Company will notify users through a notice on the website (or through individual notification where appropriate).Personal Information CollectedThe Company collects the following personal information for membership registration, consultations, and service applications:Collected Information: Name, Date of Birth, Gender, Login ID, Password, Address, Mobile Phone Number, Email Address, Marital Status, Educational BackgroundMethod of Collection: Website (membership registration forms and application forms)Entrustment of Personal InformationThe Company does not entrust customers’ personal information to external parties without prior consent.If such necessity arises in the future, the Company will inform customers of:The entrusted partyThe scope of entrusted servicesand obtain prior consent where required.Rights of Users and Legal RepresentativesUsers and their legal representatives may, at any time:Access or modify their registered personal information (or that of a child under the age of 14), andRequest membership cancellation.To access, correct, or delete personal information, users may click “Cancel Membership” and complete the identity verification process to directly review, correct, or delete their information.Alternatively, users may contact the Personal Information Manager by written request, telephone, or email, and the Company will take prompt action.If you request correction of inaccurate personal information, the Company will not use or provide such information until the correction is completed. If incorrect personal information has already been provided to a third party, the Company will promptly notify the third party of the correction.Personal information that has been terminated or deleted at the request of the user or legal representative will be processed in accordance with the “Retention and Use Period of Personal Information” and will not be accessed or used for any other purpose.Personal Information Protection OfficerTo protect customers’ personal information and handle privacy-related complaints, the Company designates the following department and officer:Responsible Department: Web Management TeamTelephone: +64 9 303 0082Email:help@solnz.netProvision of Personal InformationThe Company does not, in principle, provide users’ personal information to external parties, except in the following cases:Where users have given prior consent;Where disclosure is required by law;Where a lawful request is made by investigative authorities in accordance with applicable laws and procedures.Users may report any privacy-related complaints arising from the use of the Company’s services to the Personal Information Protection Officer or the relevant department. The Company will respond promptly and sufficiently to such reports.External Organizations for Privacy ConcernsIf you need further support or wish to lodge a privacy complaint, you may contact relevant authorities:Office of the Privacy Commissioner (NZ) – https://privacy.org.nzInternet Crime Complaint Centre – https://www.ic3.gov (for global online crimes)National Cyber Security Centres or policing units in your jurisdiction
SOL Education & Migration sends news, events and offers about study abroad and migration only with your consent. This consent is optional — if you do not agree, you can still use our counselling and application services as usual.1. Purpose of collection and useInformation about study abroad and migration expos, information sessions and seminarsInformation about new programmes and schools, scholarships, discounts and other offersNewsletters, surveys and event announcements2. Information collectedName, email address, mobile number3. How we contact youEmail, text message (SMS·MMS), KakaoTalk notifications, phone4. Retention periodWe keep and use this information until you withdraw your consent. Once you withdraw, we will no longer use your information to send marketing communications. As required by law, SOL Education & Migration will reconfirm your consent every two years.5. Your right to refuseYou may refuse to consent to receiving marketing communications. Refusing will not affect your use of our services.6. How to unsubscribe or withdraw consentYou can unsubscribe or withdraw your consent at any time using the unsubscribe link at the bottom of our emails, the free opt-out number in our text messages, or by emailing info@solnz.net. Marketing messages are marked “(Advertisement)” and include instructions on how to unsubscribe.7. ContactSOL Education & Migration Privacy Officer: Kim Jun SungPhone+82 2 562 2264Emailinfo@solnz.net
SOL Education & Migration places great importance on the personal information you provide. We have established a privacy policy and comply with it strictly, together with the applicable laws and privacy guidelines.1. Purpose of collection and useSOL Education & Migration collects and uses personal information for the following purposes.Counselling on study abroad, language courses, early study abroad and post-study migrationProviding application services, such as school admission and visa applicationsDelivering contracted services, such as settlement support, and contacting customersConfirming and providing information about registrations for expos, information sessions and other events2. Personal information collectedWe collect the following information, depending on the service you apply for.All forms (required): name (local and English), email address, mobile number, nationalitySign-up: (required) password, date of birth / (optional) area of interestCounselling request: (required) your enquiry / (optional) messenger app and IDStudy application: (required) date of birth, New Zealand and overseas address, education history, schools and courses applied for, emergency contact (name, relationship, phone, email), passport copy and other supporting documents, signature / (optional) preferred counsellor, enquirySchool (early study) application: (required) the student’s date of birth, address, email, phone, current school and year level; each parent’s or guardian’s name, relationship, date of birth, phone, email, occupation and English level; emergency contact; family doctor or medical centre; consent to give common medicines; homestay preferences; passport copy and other supporting documents; signature / (optional) the student’s favourite subjects, strengths, hobbies and study goalsGenerated automatically: IP address and the date and time of consentHealth information (sensitive information): the school (early study) application asks for allergies, health conditions, learning difficulties and dietary requirements to keep the student safe and to arrange the school and homestay. We use this information only for that purpose and share it only with the school the student will attend and with the homestay and others who care for the student. Details of this provision are set out in the Consent to Provision of Personal Information to Third Parties.Apart from this, SOL Education & Migration does not collect sensitive personal information that could infringe human rights, except with the user's lawful consent or where required by law.3. Use and disclosure of personal informationYour personal information will not be used for purposes other than those stated above, or provided to third parties, without your consent. Where we provide it to New Zealand schools, Immigration New Zealand and similar organisations to process your study, early study or visa application, we do so with your consent under the separate Consent to Provision of Personal Information to Third Parties. The only exception is where the law specifically requires it.4. Retention periodWe destroy your personal information without delay once the purpose of collection and use has been achieved or you withdraw your consent. Information that must be kept under the relevant laws is retained for the period those laws set.5. Your right to refuse and its consequencesYou have the right to refuse consent to the collection and use of your personal information. However, if you do not consent to the collection of the required items, we may be unable to provide counselling and application services.6. Your rights and how to exercise themSOL Education & Migration fully respects your rights over your personal information. You may at any time request access to or correction of your personal information, or withdraw a consent you have given. Send your request to info@solnz.net; after confirming your identity we will take the necessary action without delay and let you know.7. Technical and administrative safeguardsSOL Education & Migration does its best to put technical and administrative safeguards in place so that personal information is not leaked. We limit the staff who can access personal information to a minimum and provide ongoing privacy training.8. Privacy OfficerName and organisationKim Jun Sung (SOL Education & Migration)Phone+82 2 562 2264Emailinfo@solnz.netTo report or seek advice about any other infringement of your personal information, you may contact the following organisations.Office of the Privacy Commissioner, New Zealand (privacy.org.nz / 0800 803 909)Personal Information Infringement Report Center, Korea (privacy.kisa.or.kr / 118 within Korea)
Article 1 (Purpose)The purpose of this Agreement is to set out the rights and obligations between SOL New Zealand, a company that handles study and immigration applications on behalf of its customers, and the person who has asked SOL to handle applications for study abroad or independent early study abroad (the “Customer”).Article 2 (Scope of services)SOL provides the services chosen by the Customer from those listed below.Counselling – information on application procedures, schools, courses, living, costs and application timelinesSchool applications and communication with schoolsGuidance on and checking of visa documents, and lodging visa applicationsGuidance on departure preparation and procedures, booking airport pick-up, and purchasing insurance on the Customer’s behalfArticle 3 (Obligations of SOL New Zealand)1. SOL shall perform its services with the care and diligence of a prudent manager.2. When providing study counselling and application services at the Customer’s request, SOL shall provide accurate, fact-based information and materials, and shall give the Customer this Agreement and the relevant regulations of the school.3. If additional necessary expenses arise and SOL charges them to the Customer, SOL shall present supporting documents and explain the reason.4. SOL shall advise the Customer to pay tuition and other necessary expenses directly to the school. However, if the Customer clearly requests it in writing or similar, SOL may remit tuition and necessary expenses on the Customer’s behalf. In that case SOL shall first issue a receipt in its standard form, and shall pass the original or a copy of the payment confirmation to the Customer once it arrives from the school, accommodation provider or other party.Article 4 (Customer’s request and obligations)1. The Customer shall pay the costs required for SOL to carry out the application services smoothly (service fees and necessary expenses such as immigration visa fees and translation and notarisation costs).2. The Customer shall submit the documents required for the application to SOL within the set period. The documents must be true and lawfully issued.3. In principle, the Customer shall complete the application documents personally, and SOL may ask the Customer to correct or supplement them.4. The Customer shall choose the desired programme or school after receiving sufficient counselling from SOL, and then request the services needed for the application.Article 5 (Refund policy)1. The Customer shall be familiar with the school’s refund policy for tuition and other expenses, and is deemed to have agreed to it by signing the refund agreement or an application form that states the refund policy.2. Refunds from a school arising from cancellation or shortening of study are subject to each school’s refund policy.3. Any refund SOL must pay to the Customer is paid based on the amount deposited into SOL’s New Zealand bank account, converted at the bank’s published exchange rate at the time of the refund.Article 6 (Admission applications)1. SOL begins the admission application after the Customer pays the deposit.2. SOL is not responsible if a school chosen by the Customer refuses admission, unless this is due to SOL’s intent or negligence.Article 7 (Visa applications)1. Issuing visas is the sole authority of the issuing country, so SOL is not responsible unless due to SOL’s intent or negligence.2. Documents the Customer submits for a visa application must be true and lawfully issued.Article 8 (Termination and cancellation)1. If the Customer terminates this Agreement for personal reasons after the school application has started, the application deposit is not refunded. The application deposit is KRW 200,000. If the Customer enrols and studies as planned, the full KRW 200,000 deposit is refunded one month after the study start date.2. If this Agreement is terminated for reasons attributable to SOL, the application deposit is refunded in full.3. If the Customer cancels and requests a refund after the admission application is complete, an SOL service fee of KRW 600,000 applies in addition to the school’s refund policy.4. If the Customer cancels and requests a refund after the visa has been issued, an SOL service fee of KRW 1,200,000 applies in addition to the school’s refund policy.5. If the Customer cancels and requests a refund within the school’s refund period after arriving in New Zealand and starting school, an SOL service fee of KRW 1,500,000 applies in addition to the school’s refund policy.Article 9 (Return of original documents)SOL may dispose of documents provided by the Customer one year after its services have ended.Article 10 (Dispute resolution)1. Disputes shall be resolved by agreement between the parties. If no agreement is reached, they shall be resolved according to the relevant laws and commercial practice.2. Any lawsuit shall be filed with the court having jurisdiction under the Civil Procedure Act.Article 11 (Separate service fees for independent early study abroad students)The application fee for independent early study abroad students is KRW 400,000. It covers the school admission application, the student visa application and issue, airport pick-up on first arrival in New Zealand, accompanying the student on the first day of school, and help with buying the uniform and school supplies. Other services are charged as follows: airport drop-off and pick-up during school holidays KRW 150,000 per trip, homestay introduction KRW 200,000, outside work such as accompanying the student to school interviews or hospital KRW 50,000 per hour, and outside work at weekends KRW 100,000.
