[1. Purpose]
This Agreement is made between SOL Edu & Migration, New Zealand branch (“SOL”) and the individual requesting assistance for study or language programs in New Zealand (hereinafter referred to as the “Client”) to define the rights and obligations of both parties regarding the facilitation of study and language program procedures.
[2. Scope of Services]
SOL shall provide the services selected by the Client from the following:
- Consultation: guidance on application procedures, school information, courses, living information, costs, and timelines
- School application and correspondence with schools
- Visa document guidance, review, and application support
- Pre-departure preparation and procedures, airport pick-up arrangements, and insurance purchase facilitation
[3. Obligations of SOL]
- SOL shall perform its duties with the care of a prudent manager.
- SOL shall provide accurate and factual information and documentation in carrying out study consultation and application services, including contracts and school regulations.
- If additional expenses are incurred, SOL shall provide supporting evidence and explain the reason for any charges.
- SOL shall ensure that tuition and necessary fees are paid directly by the Client to the school. However, if the Client provides explicit written authorization, SOL may remit the fees on behalf of the Client. In such cases, SOL shall first issue a receipt in the prescribed format and later provide the original or copy of payment confirmation received from the school or accommodation provider to the Client.
[4. Obligations of the Client]
- The Client shall pay all fees associated with the services (service fees and necessary expenses) to enable SOL to perform the application process efficiently.
- The Client shall submit all required documents for the application process to SOL within the designated timeframe. All documents must be factual and legally issued.
- The Client shall prepare documents themselves; SOL may request revisions or additional information as needed.
- The Client shall select the desired course and school after receiving sufficient consultation from SOL and request the necessary application services.
[5. Refund Policy]
- The Client shall understand the school’s tuition and fee refund policies. Signing the designated refund agreement or application form constitutes agreement with the refund policy.
- Any refund due to cancellation or shortening of study is subject to the school’s refund regulations.
- Refunds payable by SOL to the Client shall be calculated based on the New Zealand account deposit amount, using the official bank exchange rate at the time of refund.
- If a refund is requested after the application process is completed, a service fee of NZD 500 shall be applied in addition to the school’s refund policy.
[6. Admission Application]
The application process with the school begins after the Client pays the deposit.
SOL shall not be responsible if the designated school rejects the Client’s application, provided that SOL has no intentional or negligent conduct.
[7. Visa Support]
Visa issuance is under the sole authority of the issuing country. SOL shall not be held responsible for visa refusals or delays unless caused by SOL’s intentional or negligent conduct.
All documents submitted for visa purposes must be factual and legally issued.
[8. Termination and Cancellation]
If the Client terminates the service agreement for personal reasons after the school application has started, the application deposit is non-refundable:
- Language program: NZD 30
- Other programs: NZD 150
[9. Return of Original Documents and Deposits]
Original documents provided to SOL may be disposed of after one year following completion of services.
The application deposit shall be fully refunded to the Client after the school application is completed and the Client has entered New Zealand.
[10. Dispute Resolution]
Disputes shall be resolved through mutual agreement. If no agreement is reached, applicable laws and trade practices shall apply.
Any legal action shall be filed in the competent court under the Civil Procedure Act.
