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Terms of Service

SOL Education & Migration complies with the Standard Terms and Conditions of the Fair Trade Commission and applicable laws.
We value the personal information of users of the SOLNZ.NET website and comply with relevant privacy and data protection laws.

[1. General Provisions]

1. Purpose

These Terms and Conditions (“Terms”) govern the conditions and procedures for the use of internet services provided through SOLNZ.NET.
“SOLNZ.NET” refers to the official website operated by SOL Edu & Migration Limited, a New Zealand-registered company providing services related to study abroad, immigration, and working holiday programs in New Zealand. “User” refers to any individual who accesses SOLNZ.NET and registers as an online member to use its services.

2. Effectiveness and Amendments

These Terms become effective when posted on the SOLNZ.NET website or otherwise notified to members.
The Company may amend these Terms at its discretion. Amended Terms shall become effective upon posting or notification in the same manner.
If a member does not agree to the revised Terms, they may discontinue use of the service and request membership cancellation. Continued use of the service after the effective date of the revised Terms constitutes acceptance of the changes.

3. Governing Rules

Matters not specified in these Terms shall be governed by applicable telecommunications laws, e-commerce regulations, customary commercial practices, and other relevant laws.

[2. Use of Services]

4. Formation of Service Agreement

The service agreement is formed when SOLNZ.NET accepts a user’s application for membership.

In principle, service agreements are concluded on a per-ID basis.

5. Membership Application and Termination

Applications must be submitted via the online registration form for identity verification and necessary information collection. All information must be truthful and accurate.
- Member ID
- Password
- Name
- Email
- Email Address
- Telephone Number
- Other information as deemed necessary by SOLNZ.NET
SOLNZ.NET may request additional information if required.
Membership may be terminated immediately by either the member or the Company. Members may cancel their membership online by submitting their name and ID.
The Company may immediately terminate membership if the member:
- Posts malicious or defamatory content
- Infringes on the rights or reputation of other members
- Interferes with the Company’s operations
- Attempts to harm the Company’s legitimate business interests

6. Modification of Member Information and Qualification Restrictions

Members may review and modify their personal information at any time within the website.
The Company may limit or suspend approval of membership applications if:
- System capacity is insufficient
- Technical issues occur
- Other reasonable grounds exist
The Company may restrict or revoke membership if:
- False information was provided
- Another person’s identity was used
- These Terms were violated
- The operation of SOLNZ.NET was obstructed
- The application was made for purposes contrary to public order or morals
- Eligibility requirements were not met
- The applicant is registered as a credit defaulter under applicable credit laws
The Company will notify the applicant if approval is withheld, except where notification is not possible without fault of the Company.
For minors, approval may be withheld in accordance with service-specific policies.
The Company may change a member’s ID if:
- It contains personal information (e.g., phone number, national ID number)
- It is offensive or violates social norms
- Other reasonable grounds exist

[3. Personal Information Collection and Protection]

7. Privacy Policy

SOLNZ.NET respects and protects members’ personal information.
Information collected may include:
- Name
- Email address
- Date of birth
- Gender
- Postal code
- Occupation
- Areas of interest
Member information may be shared among SOL Education & Migration branches.
The Company shall not disclose or distribute personal information to third parties without consent, nor use it for commercial purposes, except in the following cases:
- When required by law or government authority
- For criminal investigations or official requests
- When necessary for delivery services
- For limited banking or payment processing purposes
- For statistical, research, or promotional purposes where individuals cannot be identified
If the Company enters into a business partnership or affiliation with another entity, members may become members of the affiliated entity. Members will be notified in advance by email and may opt out of information sharing.
The ultimate purpose of collecting personal information by SOLNZ.NET is to provide customized services to its members. The scope includes content services, communication services, online shopping services, and other services.
Personal information is retained while membership is active. Upon termination or revocation of membership, personal information will be deleted in accordance with Company policy.
The Company may compile statistical data and may use cookies to improve services. Members may refuse cookies through browser settings.

[4. Obligations of the Parties]

8. Obligations of the Company

The Company shall make services available from the approved service commencement date.
The Company shall strive to provide continuous and stable services and promptly repair any system failures unless due to force majeure.
The Company shall handle legitimate complaints appropriately and inform members of processing timelines if delays occur.
The Company shall protect member privacy in accordance with these Terms.
The Company shall endeavor to provide convenience in contract-related procedures.

9. Obligations of Members

Members must comply with all applicable laws, these Terms, service guidelines, and notices issued by the Company, and must not engage in any activity that interferes with the Company’s operations.
Members are fully responsible for managing their account ID and password. The Company is not liable for any consequences resulting from negligent management or unauthorized use of a member’s ID or password.
Members must comply with all usage restrictions posted in service announcements or otherwise communicated separately by the Company.
Members may not use the Service for commercial purposes without the prior written consent of the Company. The Company shall not be liable for any outcomes arising from such commercial activities, and members shall indemnify and hold the Company harmless for any damages resulting from unauthorized commercial use.
Membership rights, service access privileges, and other contractual rights may not be transferred, assigned, gifted, or pledged as security to any third party.
Members must immediately notify the Company if their account ID is used fraudulently or without authorization.
Members agree to receive service-related communications, including emails, sent by the Company as part of the Service.
Members shall not engage in any of the following prohibited acts:
- Unauthorized use of another member’s ID or account.
- Reproducing, copying, publishing, broadcasting, distributing, or otherwise using information obtained through the Service for purposes other than personal use without prior written consent from the Company, or providing such information to third parties.
- Infringing upon the intellectual property rights of the Company or any third party, including copyrights or other proprietary rights.
- Distributing or transmitting information, text, images, or other content that violates public order, decency, or generally accepted moral standards.
- Engaging in conduct that is objectively deemed to be related to or facilitating criminal activity.
- Any act that violates applicable laws or regulations.

[5. Termination and Service Restrictions]

10. Termination by Member

Members wishing to terminate the agreement must notify the Company at least one (1) day prior to the intended termination date (or two (2) days prior if the termination date falls on a public holiday).

11. Termination by Company

The Company may terminate or suspend service without prior notice if a member:

Misuses another’s ID or password
Intentionally disrupts service operations
Registers under a false name
Creates duplicate accounts
Distributes harmful or immoral content
Damages national or public interest
Defames others
Sends excessive or advertising information
Distributes computer viruses
Infringes intellectual property rights
Violates election laws or regulatory directives
Publishes obscene content or links
Violates these Terms

[6. E-Commerce]

12. Purchase Application

E-commerce services are generally available to members only.
Members may apply for purchases by completing the required information on the website.
Applications containing false or incomplete information may be rejected.
Applicants under 13 years of age require parental consent.

13. Service Fees

Fee structure:
- Membership registration: Free
- Access to study abroad information: Free
- Online study processing services: Paid
Payment methods:
- Approved credit cards
- Bank deposits into Company-designated accounts
- Other payment methods introduced for user convenience

14. Disclaimer

The Company is not liable for failure to provide services due to force majeure events.

The Company is not responsible for service disruptions caused by users.

The Company is not liable for losses resulting from user expectations of profit or reliance on service data.

The Company does not guarantee the accuracy or reliability of information posted by users.

[7. Intellectual Property]

15. Intellectual Property Rights

All content on SOLNZ.NET, including articles, photographs, graphics, and videos, is the intellectual property of SOL Edu & Migration.
No content may be used without prior written permission.

[8. Damages and Miscellaneous]

16. Compensation for Damages

The Company is not liable for any damages arising from the use of free services.

17.Additional Disclaimer

The Company is exempt from liability in cases of force majeure.
The Company is not liable for user-caused service disruptions or lost profits.
The Company is not responsible for the reliability or accuracy of user-posted content.

18. Jurisdiction

Any legal dispute arising from the use of services shall be subject to the exclusive jurisdiction of the court having authority over the Company’s registered office in New Zealand.

Supplementary Provision

Effective Date: 1 September 2009

Privacy Policy

SOL Education & Migration (hereinafter referred to as the “Company”) values the personal information of customers who use the services provided on this website and complies with applicable privacy and data protection laws, including the Act on Promotion of Information and Communications Network Utilization and Information Protection.

Through this Privacy Policy, the Company informs you of the purpose and method by which your personal information is used, and the measures taken to protect your personal information.

If this Privacy Policy is revised, the Company will notify users through a notice on the website (or through individual notification where appropriate).

Personal Information Collected

The Company collects the following personal information for membership registration, consultations, and service applications:

Collected Information: Name, Date of Birth, Gender, Login ID, Password, Address, Mobile Phone Number, Email Address, Marital Status, Educational Background
Method of Collection: Website (membership registration forms and application forms)

Entrustment of Personal Information

The Company does not entrust customers’ personal information to external parties without prior consent.If such necessity arises in the future, the Company will inform customers of:

The entrusted party
The scope of entrusted services

and obtain prior consent where required.

Rights of Users and Legal Representatives

Users and their legal representatives may, at any time:

Access or modify their registered personal information (or that of a child under the age of 14), and
Request membership cancellation.

To access, correct, or delete personal information, users may click “Cancel Membership” and complete the identity verification process to directly review, correct, or delete their information.

Alternatively, users may contact the Personal Information Manager by written request, telephone, or email, and the Company will take prompt action.

If you request correction of inaccurate personal information, the Company will not use or provide such information until the correction is completed. If incorrect personal information has already been provided to a third party, the Company will promptly notify the third party of the correction.

Personal information that has been terminated or deleted at the request of the user or legal representative will be processed in accordance with the “Retention and Use Period of Personal Information” and will not be accessed or used for any other purpose.

Personal Information Protection Officer

To protect customers’ personal information and handle privacy-related complaints, the Company designates the following department and officer:

Responsible Department: Web Management Team
Telephone: +64 9 303 0082
Email: help@solnz.net

Provision of Personal Information

The Company does not, in principle, provide users’ personal information to external parties, except in the following cases:

Where users have given prior consent;
Where disclosure is required by law;
Where a lawful request is made by investigative authorities in accordance with applicable laws and procedures.

Users may report any privacy-related complaints arising from the use of the Company’s services to the Personal Information Protection Officer or the relevant department. The Company will respond promptly and sufficiently to such reports.

External Organizations for Privacy Concerns

If you need further support or wish to lodge a privacy complaint, you may contact relevant authorities:

Office of the Privacy Commissioner (NZ) – https://privacy.org.nz
Internet Crime Complaint Centre – https://www.ic3.gov (for global online crimes)
National Cyber Security Centres or policing units in your jurisdiction